The client is a library solutions company.They offers a broad range of hifh-tech solutions for professionals and users of academic and public libraries, information centers of the services for efficient catologuing, library management, retrieval, resource sharing, portals and preservation.Client cuurently employs about 1400 (IT)professionals, of which 250 in Europe, library-and other specialists and is still growing
Functie-informatie
Based at the Leiden office, and reporting to the Coordinator Technical Services, your role will be varied and will encompass all aspects of our technical support operation, including:
- upgrades, installations, and database administration work
- managing and further improving our Sybase, SQL server and in the (near) future Oracle DBMS environment
- Monitoring with Big Brother and where necessary extending this
- second-line technical support of customers is a major part of the role, as is - customer-related project work, some of which will involve
- travel to customers' sites mostly in the The Netherlands
Functie-eisen
you work independently and at a higher educational level
- your technical knowledge and skills will preferably include experience of Unix operating systems (such as Sun Solaris 8/9/10 and Suse SLES 9/10) and support and maintenance of web applications
- knowledge of the OCLC product set is an advantage, although full product training will be provided
- a problem-solving mentality is essential, but good interpersonal skills are equally important
- you will be a team player, who understands that customer satisfaction and joined-up service delivery are key drivers
Aanbod
Uitdagende,professionele werkomgeving en innovatieve producten.Een zeer interessante pakket aan primaire en secundaire arbeidsvoorwaarden
